Thank you for choosing Xiangji services.
This Xiangji Service Delivery Policy (hereinafter referred to as “this Policy”) describes how Xiangji delivers its software-as-a-service (SaaS), AI visual content processing, and other digital services to users, including the delivery methods, delivery times, service activation, and related matters.
All services provided by Xiangji are digital services and generally do not involve the production, storage, or logistics shipping of physical goods.
Xiangji primarily provides digital products and services to users over the internet, including but not limited to:
All of the above services are delivered through the Xiangji website, client applications, browser extensions, APIs, or other online means, and no physical goods shipping is provided.
For services that require account registration, once you have completed registration or login and the corresponding service has been successfully activated, you can access the relevant services through your Xiangji account.
For subscription services, once you have completed payment and the order is successfully confirmed, the relevant subscription benefits are usually bound automatically to your Xiangji account.
You do not need to wait for physical shipment or logistics delivery; subscription services are usually available as soon as the order is completed.
The specific subscription period, scope of benefits, usage quotas, and validity period are subject to the purchase page and the relevant subscription agreement.
For the points, Credits, usage quotas, or other digital benefits provided by Xiangji, the relevant benefits are usually granted automatically to your Xiangji account after successful payment and order confirmation.
You can view the corresponding benefits in your account balance, order records, or the relevant service pages.
For services billed per task or by volume, such as image translation, image editing, AI image generation, and detail image set generation, after you submit a task and complete the corresponding payment, Xiangji will process your task according to the service workflow displayed on the product page.
The generated results, processed outputs, or other digital deliverables are usually delivered directly through the Xiangji product interface, and you can view, download, or further edit them once the task is completed.
For API services, after you have completed account registration, API service activation, and the necessary configuration, Xiangji will provide you with API access in accordance with the relevant API service agreement or technical documentation.
The specific delivery method, call limits, quotas, billing methods, and technical requirements of API services are subject to the API service pages and the relevant agreements.
Unless otherwise stated on the product pages, the standard digital services provided by Xiangji are usually delivered in an automated manner.
After successful payment, order confirmation, and any necessary security verification, the relevant services are usually activated immediately or within a reasonable time.
AI image generation, image translation, image editing, video processing, and other compute-intensive services require system processing.
Depending on task complexity, file size, server load, AI model processing speed, and other technical factors, the actual processing time may vary.
The estimated processing time displayed on product pages is for reference only and does not constitute an absolute commitment to a specific completion time.
If a service requires manual review, manual processing, special configuration, or other additional operations, the specific delivery time is subject to the service page, the order page, or a separate agreement between the parties.
After you complete the payment for an order, the payment institution may need some time to confirm the transaction.
Only after Xiangji’s system confirms that the order payment was successful will the relevant digital service benefits be delivered in accordance with this Policy.
If you have completed payment but your Xiangji account does not show a successful order, the service benefits have not been credited, or any other exception occurs, please contact Xiangji customer service promptly.
Xiangji will handle the matter based on the actual circumstances after verifying the order and payment status.
If you complete payment through a third-party payment institution, the institution may be subject to transaction review, payment delays, refund processing, or other technical issues.
For payment delays or exceptions caused by the third-party payment institution itself, Xiangji will assist you in resolving them within a reasonable scope.
You should ensure that the Xiangji account information used for registration and purchase is accurate and valid, and keep your account and login credentials safe.
Service benefits are usually bound to the Xiangji account used at the time of purchase.
If you purchase services with the wrong account due to your own reasons, causing the relevant service benefits to be bound to another account, you should contact customer service promptly for verification.
To the extent permitted by law, Xiangji shall not be liable for losses arising from service benefit anomalies caused by your own operational errors.
Except for the enterprise edition, multi-user collaboration, or other team features explicitly supported by Xiangji, you may not provide services to others by renting, lending, transferring, or sharing accounts.
If you encounter any of the following situations, please contact Xiangji customer service promptly:
After verifying the order, account, and system records, Xiangji will, within a reasonable scope, re-deliver the benefits, reprocess the tasks, restore the services, or take other reasonable measures.
If a Xiangji system failure causes the service benefits you actually purchased to be delivered incorrectly, and the relevant order and payment records can be effectively verified, Xiangji will re-deliver the relevant benefits or take other reasonable remedial measures based on the actual circumstances.
Xiangji shall not be liable, to the extent permitted by law, for delivery exceptions caused by the following:
Some Xiangji products and features rely on cloud computing services, AI models, translation engines, network providers, payment institutions, and other third-party technical services.
Failures, maintenance, upgrades, capacity limits, interface adjustments, or other causes beyond Xiangji’s reasonable control involving third-party services may result in service delays, interruptions, or temporary unavailability.
In such cases, Xiangji will take reasonable measures based on the actual circumstances, including but not limited to:
For AI-generated results, translation results, editing results, and other digital content that support downloads, you can download or export them in the manner provided on the Xiangji product pages.
You are responsible for backing up in a timely manner the generated results, processed files, project data, and other important content that you need to retain long-term.
Except as otherwise provided by laws and regulations or agreed by the parties, Xiangji does not promise to permanently store data whose services have been terminated, whose accounts have been deleted, or that has exceeded the platform’s prescribed retention period.
If your account is deregistered, the service is terminated, or the relevant project exceeds the platform’s prescribed retention period, the relevant data may be deleted or handled in accordance with the Xiangji Privacy Policy.
In principle, the relevant digital services are deemed delivered once any of the following occurs:
For digital services that have been delivered or actually used, refunds and related handling are governed by the Xiangji Refund Policy, the Xiangji Subscription Purchase Agreement, and other applicable rules.
Xiangji reserves the right to modify or supplement this Delivery Policy in light of changes in laws and regulations, business development, product adjustments, and technical upgrades.
If material changes occur to this Policy, Xiangji will notify you through website announcements, product pages, pop-ups, in-app notices, or other reasonable means.
The revised Policy takes effect on the date of publication or the specified effective date.
If you have any questions about service delivery, order status, service activation, or other related matters, you can contact us in the following ways:
We will handle your inquiries within a reasonable period after receiving them.
For matters not covered in this Policy, the Xiangji Terms of Use, the Xiangji Privacy Policy, the Xiangji Subscription Purchase Agreement, and other applicable service rules shall prevail.